Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Level Two Chimney Yonkers Guarantee
We put it in writing before we touch a single brick. That’s the whole point of the Haven Standard, and it’s been the rule at Level Two Chimney Yonkers since 2009, through more than 38,000 inspections and cleanings. You get a written price, a written scope of work, and a written warranty before anyone starts. You get a documented photo record when it’s done. And if something isn’t right, you get the 365-Day Done Right Promise: we make it right. No fine print gymnastics, no “that’s not covered” conversations after the fact. This is what standing behind our work looks like in Yonkers.
What’s Covered
- Workmanship on every repair and cleaning. If our work doesn’t hold up within the first year, we return and fix it under the 365-Day Done Right Promise, stamped on every job under the Haven Standard.
- Parts and materials we supply. We install materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, sourced through Haven’s buying network specifically to keep customer prices honest, and we handle any defect in what we put in.
- Cleanup and site protection. Your hearth, floors, and surrounding area are covered and left clean. If we make a mess, we own it and fix it before we leave.
- On-time arrival and communication. A named technician is assigned to your job, and you get a text when they’re on the way. If we’re late, you’ll know before the phone rings.
- Honest pricing, locked before work begins. The written price you approve is the price you pay. No upsells, no “while we’re here” add-ons. Clause 1 of the Haven Standard: written price, written scope, written warranty, delivered before anyone starts.
- Documentation of everything we found and did. Every visit includes a documented photo record under Clause 4 of the Haven Standard. You see what we saw. Not optional, not an add-on.
Our Satisfaction Promise
If you’re not satisfied with the work, call us. That’s the process. A live person answers, 24 hours a day, seven days a week, and you tell us what’s wrong. We schedule a return visit, we look at the work, and we make it right under the 365-Day Done Right Promise. There’s no arbitration clause, no waiting period, and no requirement that you prove anything beyond pointing at the problem. Corrine Halstead owns this business and she reviews every make-it-right call personally. In 15 years of operating across Yonkers and the surrounding area, the overwhelming majority of these calls are resolved on the first return visit. Most are small things: a crown patch that settled oddly, a cap that shifted in a storm. We treat them all the same: we show up, we fix it, and we document the fix in writing.
The promise also applies to the paperwork itself. If a written estimate, warranty, or photo record is ever missing, incorrect, or incomplete, we’ll reissue it. Your records are part of the job, not an afterthought.
BeforeAfterLicensed & Insured Backing
A warranty is only as good as the company standing behind it, and we back ours with licensing and insurance. Level Two Chimney Yonkers is state-licensed and carries insurance and bonding, which means the 365-Day Done Right Promise is not a nice phrase on a website. It’s backed by a company that’s required to be accountable. If work needs to be redone, we’re insured to do it. If something goes wrong on a Yonkers rooftop or in a flue chase, the coverage is there. We’re happy to show our license information and insurance certificates on request. Ask when you book, and we’ll have them ready. That’s what a written guarantee means when it’s backed by something real.
Frequently Asked Questions
If any work we performed fails within 365 days, we return and fix it at no charge. You call (551) 212-3526, describe the issue, and we schedule the return visit. We don’t require a written demand or a formal complaint. The promise is stamped on every job under the Haven Standard.
It covers workmanship and the materials we supplied for a full year. Third-party manufacturer warranties on parts like liners, caps, and dampers are passed through to you with the documentation. We don’t resell those warranties as if they were our own, and we don’t hide behind them if our installation was the problem.
Yes. The 365-Day Done Right Promise applies to cleanings too. If we miss a creosote deposit that should have been removed, or if the flue isn’t left in the condition we documented in the photo record, we come back and redo it. That’s what the written scope and photo record are for: so you have proof of what was promised.
That shouldn’t be possible. Your written price is delivered before work begins, under Clause 1 of the Haven Standard, and it doesn’t change unless you approve a written change order first. If you believe you were charged differently than what was written, call and we’ll review the job file together.
Yes, and it’s free. Bring us a competitor’s written quote and we’ll review it against what we’d write for the same scope. If the work is quoted accurately, we’ll tell you. If it’s overpriced or missing something, we’ll tell you that too. Call (551) 212-3526 to arrange it.
What You Walk Away With on Every Job
Every job at Level Two Chimney Yonkers ends the same way, whether it’s a basic sweep in a Park Hill colonial or a full liner replacement in a Getty Square brownstone. You get a written scope of work, the written price you approved, a documented photo record of everything we found and did, and the written warranty verified against Haven Standard Clause 1. You’ll see inside the flue liner, the smoke chamber, the crown. If there’s spalling on the brick or Class III creosote in the flue, you’ll see it in the photos, and we’ll explain in plain language what it means and whether it can wait. No recommendation is ever made without camera evidence you can review yourself. That’s the guarantee, in practice, on every single job.
Written by Corrine Halstead, Owner at Level Two Chimney Yonkers, serving Yonkers since 2009.